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#COMCAST TELEPHONE NUMBER TV#
If you have a complaint regarding your Xfinity TV service or your bill, you will find information on contacting us through chat or by phone at. Information regarding your Xfinity services and billing is available through My Account at You also may download the Xfinity My Account app to your smartphone or other device for quick access to up to date information on your account. If your local franchise authority information is not listed on your bill, please call us at 1-800-XFINITY for the name and address of your local franchising authority. If you are dissatisfied with our resolution of your service problem, you may contact your local franchising authority to discuss the problem with your service. If a service call is required it will be scheduled at a time convenient to you.
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We may need access to your home in order to correct a service related issue. We will respond to your report of other service problems no later than the next business day after you notify us. We will respond to your report of a service interruption no later than 24 hours after you notify us, except in extraordinary circumstances or where conditions are beyond our control. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently. You will find helpful information for troubleshooting TV picture or signal quality issues at If the problem does not clear up, please feel free to chat with us at or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue.